Throughout the research and design processes, our unconscious biases are the greatest risk to delivering inclusive experiences. From who we include and exclude in our research to how we plan and conduct research, it’s crucial that we understand how our unacknowledged biases can perpetuate systems of exclusion.
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In this article, John Scott Bowie shares the story of 40 years of attempts to advance corporate UX maturity that — after numerous initiatives with marginal results — culminated in a breakthrough project that accelerated a company’s UX maturity from “Emergent” to “User-Driven” in less than a year.
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Accessibility must be a permanent program within organizations, much like security. In this article, Kate Kalcevich shares tips on which skills and questions to keep in mind when hiring for digital accessibility roles.
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Thanks to technology, eye-tracking has become more accessible to UX research as it allows researchers to get insights about users ’visual attention. This article explores the latest trends in the eye-tracking market and how the methodology can be included in the UX researcher’s toolbox.
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Through a simple step-by-step approach, you can build an ethical practice within your organization that will ensure you’re respecting the dignity and welfare of your research participants.
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Research is an essential part of creating good UX. In this article, Victor Yocco discusses areas of ethical consideration for UX practitioners when conducting UX research, and explores potential solutions to preventing research from venturing into unethical territory.
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Right questions don’t simply roll off the tongue, but it’s a handy skill everyone can train. The following pieces of advice will help you to formulate questions that foster reliable answers from your users and clients.
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This article equips you with some of the tools you will need to run high quality, reliable studies that have a real impact on design and product decisions.
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If you haven’t already researched biometrics for your user testing projects, perhaps it’s something you’d like to check out as an addition to your current testing. Today, Susan Weinschenk brings you some new tools that are easy and inexpensive to use. Others may take more investment of your time and budget. Or you may want to bring in an outside firm that specializes in these tools. (Some suggestions for outside vendors are at the end of the article.)
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It’s important to understand that all decisions involve emotions. In this article, Susan Weinschenk explains how you can make your users feel confident of their decisions and why it’s a bad idea to provide more than four options to choose from. For example, if someone is making a habit-based decision, do not give them a lot of information, and always limit the number of choices people have to make to one, two or three. If you provide too many choices then people likely won’t choose at all.
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