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Author Matthew Guay

1 article

Matthew Guay is a Bangkok based writer at Zapier, who enjoys finding ways to get more out of software and sharing that through Learning Center books and app reviews. He’s also an amateur photographer and information architect. Feel free to get in touch with Matthew via Techinch.

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Matthew Guay wrote

How To Offer More Personal Customer Support Through Effective Automation

Robots only succeed in making customers feel like another number, a dubious accomplishment for your team. They’re the opposite of the personal touch that effective support is supposed to be all about. It’s not that robots are useless. They’re great at repetitive tasks, perfect for finding data and remembering anything you’ve ever written down. You just have to give them the right job. In this article, Matthew Guay will show you how to find the perfect job for your robots, so that you can automate support and offer more personalized, hands-on support at the same time. Read more…