People who read Smashing Magazine, come to our conferences, and sign up as members. Given that we don’t ever get to meet or interact with the majority of folks who visit the site, this can make it quite difficult for us to better understand our readers and subscribers. Today, Rachel Andrew brings you a Smashing Survey. We want to find out about you, our readers, so that we can better bring you the tutorials, articles and resources that you need.
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When you prepare for your next presentation, use these tips on how to tweak your slides and your talk so that everyone gets the most out of it. In this article, Allison Ravenhall brings you tips that will make a big difference to your whole audience. Your slide content, design, and how you present can all affect how well the crowd gets your message, if at all. This is particularly true for those with physical and cognitive conditions. Making subtle changes to what you show and your script will help all attendees to get the most out of your hard work.
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As the spotlight has focused on the potential of design to transform businesses, we’ve seen a growing need for designers across a wider range of specializations. The number and types of roles have increased and, as UX continues to become a sought-after business differentiator, these roles will continue to diversify. What do you look out for when hiring team members? In this article, Christopher Murphy outlines how to go about building a UX team, which attributes to look out for when hiring, and he will suggest some avenues you can explore to find team members.
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Personal reflection enables us to process and make meaning of all of the great (and not so great) learning and working experiences we’ve had. Everyone stands to gain from engaging in some type of reflection. We can also encourage others to grow through personal reflection. In this article, Victor Yocco will cover some of the benefits of personal reflection, as well as methods of reflecting that you can incorporate into your routine.
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Retrospectives and reflections allow you to codify what you’ve learned from experience, to document mistakes and avoid future ones, and to increase your potential to grow in the future. In this article, Victor Yocco will show you a few approaches that you and your team can immediately incorporate into your practice. He’ll walk through post-project retrospectives in this first article, and in a second article, Victor will present some lessons learned and researched-backed techniques that those who wish to engage in reflection can attempt to include in their routine.
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How do you make sure the team gets up to date with everything that’s being released? As a team leader, Alecsandru Grigoriu was faced with a new challenge: making sure there’s enough recurrence in his team’s communication to facilitate the team’s development. Enter the weekly design meetings. Having a structure and a template to work with is not enough. They’ve settled on a few ground rules in order for the meetings to unfold properly. Looking back at the first 10 meetings, they went through over 100 resources and tackled 2 main design challenges.
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Wouldn’t life be so much easier if we didn’t need to get other people to buy-in to our work? Unfortunately, it doesn’t work that way, especially in digital. What we do involves so many different disciplines working together. We have to get the support of colleagues, stakeholders and management. In this article, Paul Boag will show you that there are things you can do to make life easier. We begin, by planning ahead.
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You can facilitate kickoff meetings to improve shared understanding of a project’s goals and potential challenges. You can facilitate presentations to elicit more productive questions and feedback. Even impromptu discussions and group whiteboard sessions would benefit from better facilitation. In this article Brian Frank focuses on developing the soft skills to feel more comfortable facilitating UX design, research and strategy sessions. You don’t need to be a full-time facilitator or leader, or even a designer. These skills can be used by anyone in any role to inject more productive collaboration throughout their design process.
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Building a genuinely helpful and attractive chatbot is still a challenge from a UX standpoint. While chatbots can be a great tool for creating more personalized customer experience, conversational design still have certain limitations. There are clear cases when a conversation can help or hurt the UX. Before building a chatbot for your business, you should clearly define its purpose and the exact value it could bring to the user. Teach the bot to do one thing extremely good, such as delivering weather forecasts or introducing the company’s scope of service before experimenting further with more advanced features.
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Is chatting actually good for bots? Early user reviews of chatbots suggest not. How “chatty” your chatbot should be will depend on your users’ mental models of chatbots and the goals and needs your chatbot fulfills for them. Problems occur when designers do not decide up front who their audience is, how the chatbot fits into their business or brand strategy, what domains the chatbot will and will not cover, and what a successful experience should look like. Gizmodo writer Darren Orf describes Facebook’s chatbot user experiences as “frustrating and useless” and compares using them to “trying to talk politics with a toddler.” His criticisms are not unfair.
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