Paul Boag shares his experience on how to deal with clients in the process of creating web projects. Read this article and avoid the endless revisions with your clients.
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The designer’s sketching tools haven’t changed much over the years, but the role of sketches has evolved. Instead of rushing to convert them to a more polished form, designers now often share early sketches with clients. Their roughness suggests that the designs aren’t “done,” which encourages feedback and facilitates collaboration.
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We recently turned to our beloved followers on Twitter—as we like to do from time to time—to help us demonstrate one of the greatest things about the online design community: its willingness and eagerness to pay knowledge forward. We asked our friends in the community to share their favorite design tip with us, and they responded en masse. There were so many fantastic responses that we felt it would have been a wasted opportunity if we didn’t compile them for our readers and discuss them with the community at large.
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As many people who work in a creative field like design and development may already know, sometimes our clients just do not understand what it is that we are trying to achieve. The boundaries that we are seeking to push are not ones they approve of for their project, so our creative ideas get backburnered until we can find an appropriate project as well as an agreeable client where you can flex these creative muscles freely. In fact, the standard business processes, especially the ones we allow ourselves to be strapped into, tend to work against us in this aspect.
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We have theories about everything: why the sky is blue, why apples fall, why bees buzz (and do other unmentionable things), why my boss said a certain thing, why that girl in the restaurant looked at me, why didn’t that girl in the restaurant look at me…. We’re wired to theorize. Theories make us feel secure. We can wrap our heads around them and explain them with little diagrams on whiteboards, or with equations, or even graphs. We give theories fancy names like “The Classical Elemental Theory” and “The Flat Earth Hypothesis.
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I used to think the beginning of a website design project was the best part. Hopes are high. People are full of great ideas. Nobody is disappointed yet. But as I gained experience, I found that learning about a client’s brand, competitors and customers doesn’t always give clear direction about design goals.
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Sam Barnes shares some tips for maintaining project productivity and momentum when working with clients. Whether you are a freelancer or run a digital agency, learn to get the client management right from the beginning.
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Improve your customer relationships based on a list of principles and how you rank them. Uzi Shimlovici shares some methods so you can filter customers and work on projects aligned with your expectations.
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Delivering great presentations is an art, and preparing the slides for them very much so, too. But we’re not going to talk about that. We’re also not going to get into the debate about whether to use open or closed technologies to create slide decks — this is something you need to hash out yourself, and there are some interesting discussions going on.
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