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Vitaly Friedman wrote

Four Levels Of Customer Understanding

What people say, feel, think, and do are often very different things. To understand the underlying reasons for user behavior, it helps to look beyond the surface and explore hidden motivations, root causes, and the different layers of reality that shape how people act. Brought to you by Measuring UX Impact, friendly video course on UX and design patterns by Vitaly. Read more…

Joas Pambou wrote

Designing Stable Interfaces For Streaming Content

Streaming UIs are an easy concept on the surface, but are quite complicated in practice. There are many considerations that need to be accounted for, from layout shifts and motion preferences to proper markup and various states, that may not be instantly obvious. What happens if the stream is interrupted? Can users tab through the UI on the keyboard as it shifts? What ARIA attributes might be needed? Read more…

Eleanor Hecks wrote

Session Timeouts: The Overlooked Accessibility Barrier In Authentication Design

Poorly handled session timeouts are more than a technical inconvenience. They can become serious accessibility barriers that interrupt essential online tasks, especially for people with disabilities. Here is how to implement thoughtful session management that improves usability, reduces frustration, and helps create a more accessible and respectful web. Read more…