One of the most influential factors in our buying decisions is the opinions of our friends and relatives. Likewise, a large majority of online shoppers now trust what other customers say about the products they buy more than the e-tailers themselves. The reason is that we trust people who are “on our side,” even if we do not know them personally
This attitude was described as the “Amazon effect” by Joshua Porter in his book Designing for the Social Web. He observed during his tests that people always started shopping on Amazon first. Their main reason was not that Amazon was better or that they had an Amazon account; they simply knew that on Amazon they could always find trustworthy information provided by people like them. They wanted to know the “truth,” not an idealistic vision of the product decorated by marketing cliches.
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The world of online sales, whether of products or services, can be daunting at first; the options seem confusing and the information conflicted. Yet as the designer or developer of an online store, you will need to guide your client through the maze of choices in order to get it up and running.
I have developed many e-commerce websites during my career as a Web developer. I’ve used and modified off-the-shelf software and have also developed custom solutions — so I know from experience that there are a number of important questions to answer before presenting possible solutions to a client. Getting all the pertinent information up front is vital if such a project is to run smoothly, and it can save you from delays during the process. It can also help you advise the client on whether they need a full custom cart or an open-source or off-the-shelf product
This article responds to some questions you should be asking of your client before putting together a proposal for the development of an e-commerce website. I’ll explain the most important things to think about in terms of taking payments and credit card security. It should give you enough information to be able to guide your client and to look up more detailed information about the aspects that apply to your particular situation.
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Because you (and your client) want the changes to be as cost-efficient as possible, you are better off adopting change-friendly prototyping methods and tools. This is especially true in the early stages of the project, when your ideas for potential solutions are rather vague. In this early phase, most often you don’t even know the exact problem for which you are hunting for a solution. You are still analyzing more than designing.
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We often talk about how to make our websites more usable, whether it’s tweaking the HTML structure of pages to benefit the user’s process or figuring out how best to display a message via CSS. But we never bring this thought process into our jQuery-based (and other JavaScript-based) elements. How can we enhance the user experience and usability of our jQuery events?
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With advertising, a curious thing happens: most people want its benefits but are rarely willing to put up with its hassles. Those who run websites and applications have enough on their plates without having to worry about handling transactions, putting banners across their website or hearing requests from advertisers. Moreover, users have little to no interest in even looking at advertisements that flank a website’s content, some going so far as to block ads before they’re delivered. So, what’s a website owner to do?
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Mobile forms tend to have significantly more constraints than their desktop cousins: screens are smaller; connections are slower; text entry is trickier; the list goes on. So, limiting the number of forms in your mobile applications and websites is generally a good idea. When you do want input from users on mobile devices, radio buttons, checkboxes, select menus and lists tend to work much better than open text fields.
But constraints breed innovation, and mobile forms are no different. The limitations of mobile devices have forced developers and designers to find new ways to allow users to input data faster and more easily. Thanks to the modern solutions covered in this article, the mobile space may not be a place to avoid forms much longer. Instead, it may become the place to encourage them.
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Over the years designers have pushed themselves to create unique and inspiring designs. Companies have yearned to have websites which are innovative and make them stand out against their competitors. Yet charity websites have not progressed along with trends and expectations — they seem to have been designed for launch and then only updated with minor tweaks to suit the content.
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In this article, Janko Jovanovic explains the different approaches, techniques and principles you can use when working on business web applications.
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In this article, Francisco Inchauste speaks with some of the modern-day storytellers to get their perspective and see how they apply storytelling to their work.
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With storytelling, we can pull fragments together into a common thread. We can connect as real people, not just computers. In this article, we’ll explore how user experience professionals and designers are using storytelling to create compelling experiences that build human connections.
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